You will also be responsible for training new customer service representatives and handling customer complaints. Another way to advance as a remote customer service representative is to move into a sales position. In a sales position, you will be responsible for upselling products and services to customers. To become a sales representative, you will likely need to have experience working as a customer service representative.

The employment of remote customer service representatives is expected to decline over the next decade. Remote customer service representatives’ salaries vary depending on their level of education, years of experience, and the company they work for. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Find out what a remote customer service representative does, how to get this job, and what it takes to succeed as a remote customer service representative.

How Much Does a Remote Customer Service Representative Make?

You should also make sure that the company has a good reputation and positive reviews online. The average additional cash compensation for a Customer Support Rep in Remote is $5,214. Customer Support Rep salaries are based on responses gathered by Built In from anonymous Customer Support Rep employees in Remote.

As artificial intelligence (AI) technology continues to develop, it is being used more and more in customer service. As chatbots become more popular, remote customer service representatives remote customer service will need to learn how to work with them. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly.

Remote Customer Service Representative Job Description Example

The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. Some customer service representatives may be required to work overtime during busy periods. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers.